Introduction
This Privacy Policy describes how FixYourAppliances collects, uses, stores, and shares your personal information when you use our website or request services.
Information We Collect
Personal Information: name, address, telephone number, email, property address, appliance details, payment information.
Usage Information: IP address, device type, pages visited, timestamps, etc.
Service Interaction Data: notes, technician reports, photos or videos of appliances if needed.
How We Use Information
We may use your information to:
Provide, manage, and fulfill repair services.
Communicate with you (quotes, scheduling, status updates).
Process payments and billing.
Improve our website, services, and customer experience.
Send promotional communications if you have opted in.
Comply with legal obligations.
Sharing & Disclosure
We may share your information with:
Technicians / subcontractors to deliver services.
Payment processors.
Legal or regulatory bodies as required by law.
When necessary to protect rights, safety, or property.
We do not sell or rent your personal information to third parties.
Data Storage & Security
We store your data on secure servers with appropriate technical and organizational safeguards.
Access is restricted to authorized personnel only.
We implement encryption, secure backups, and periodic audits.
However, no method is 100% secure—use of the Service is at your own risk to some extent.
Data Retention
We retain your personal data as long as needed for the purposes above or for legal compliance (e.g. tax laws).
After that, we may delete or anonymize the data.
Your Rights (Canadian / Quebec / Provincial)
Depending on your location, you may have rights such as:
Access to your personal data.
Correction of inaccurate data.
Deletion or restriction of processing.
Withdrawing consent where processing is based on consent.
Objection to certain processing (e.g. marketing).
To exercise your rights, contact us at info@fixyourappliances.ca.
Cookies & Tracking
We may use cookies, web beacons, analytics tools (Google Analytics, etc.) to collect usage data.
You can control or disable cookies from your browser, though some features may not function fully.
Third-Party Links
The site may contain links to third-party websites. We are not responsible for their privacy practices. Review their policies separately.
Children’s Privacy
Our Service is not intended for children under age 13. We do not knowingly collect personal information from minors. If we discover we have, we will delete it.
Updates to Privacy Policy
We may revise this policy over time. Changes are effective when posted. Your continued use constitutes acceptance of changes.
Contact Us
If you have questions or complaints about privacy, contact:
📧 info@fixyourappliances.ca
📞 514-224-5142
